The Ombudsman makes full use of the Windows and Macintosh graphical user interfaces. Menus eliminate the necessity of memorizing commands; essentially all commands have keyboard equiva-lents. Entry of data is fast and easy, and once entered is available to everyone on your computer network immediately. Clients, addressees, and essentially all information is located using alphabetical lists to avoid having to remember spelling or numbers. A complete case history is available at any time without pulling the file.